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  1. Hats & Ladders
  2. Youth FAQs
  3. I am a Returning User

I am a Returning User

Tips for users who have used Hats & Ladders before.

  • My tasks aren't loading!
  • (NYC SYEP Only) What if I don’t remember the email address I used last year?
  • (Non-NYC SYEP Only) What if I don’t remember the email address I was using before?
  • (NYC SYEP Only) Am I supposed to continue from where I was last year?
  • What if I can’t access the email account I was using before so I can’t use it to log in?
  • What happened to my XP?
  • Why do I have to do some Ladders again?
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