Tech Requirements and Troubleshooting
- My page is not loading properly/I’m getting a spinning wheel. Help!
- I can’t see the scrollbar. Help!
- Why can't I find the start/next button on my screen?
- I can’t find the App in the App/Play Store. Where can I download it?
- How do I add the Hats & Ladders App to my device home screen?
- Can I complete Hats & Ladders on paper?
- I’m sharing a device with a friend/sibling. When I go to log in, it automatically loads their account. What should I do?
- Is it possible to do the App or see my XP offline?
- I want to start over. Can I?
- If my friend does not have internet access or a device, can I have two accounts on one phone?
- I finished a Ladder but the "done" button won't let me submit. What do I do?
- How do I change the name on my profile? (NYC SYEP Only)