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  1. Hats & Ladders
  2. Youth FAQs
  3. Tech Requirements and Troubleshooting

Tech Requirements and Troubleshooting

  • My page is not loading properly/I’m getting a spinning wheel. Help!
  • I can’t see the scrollbar. Help!
  • Why can't I find the start/next button on my screen?
  • I can’t find the App in the App/Play Store. Where can I download it?
  • How do I add the Hats & Ladders App to my device home screen?
  • Can I complete Hats & Ladders on paper?
  • I’m sharing a device with a friend/sibling. When I go to log in, it automatically loads their account. What should I do?
  • Is it possible to do the App or see my XP offline?
  • I want to start over. Can I?
  • If my friend does not have internet access or a device, can I have two accounts on one phone?
  • I finished a Ladder but the "done" button won't let me submit. What do I do?
  • How do I change the name on my profile? (NYC SYEP Only)
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