Universal
- Third Party Cookies must be ENABLED in order to log into the App
- Can I change the email I'm using for my account?
- I finished a ladder but the "done" button won't let me submit.
- I can’t find the App in the App/Play Store. Where can I download it?
- How do I add the Hats & Ladders app to my device home screen?
- I currently do not have a device and/or internet connection. Can I complete Hats & Ladders on paper?
NYC Specific
- My Name is Not on My Profile (or is Wrong)
- What are the Hats & Ladders Requirements to Get Paid?
- Where are Levels 4 and 5?
- Where Can I See How Much I'm Getting Paid?
- Validation Error (Application ID or Date of Birth Error)
- Videos Not Working Properly