Help for Returning Users
- (NYC SYEP Only) What if I don’t remember the email address I used last year?
- (Non-NYC SYEP Only) What if I don’t remember the email address I was using before?
- (NYC SYEP Only) Am I supposed to continue from where I was last year?
- What if I can’t access the email account I was using before so I can’t use it to log in?
- What happened to my XP?
- What if I want to reset my account to start over?
Logging In and Accounts
- (NYC SYEP Only) How do I log into the Hats & Ladders app?
- (Non-NYC SYEP Only) How do I log into the Hats & Ladders App?
- How do I completely log out of my Google account?
- How do I log out of the App?
- Third Party Cookies must be ENABLED in order to log into the App
- Can I change the email I'm using for my account?
Tips for Using the Hats & Ladders App
- (NYC SYEP Only) Tips for Success
- What are Tasks? How do I tell which Task I’m supposed to do next?
- How do Levels work?
- What is Ladder Time?
- What exactly are XP?
- What are Pathways and how do I find them?
Tech Requirements and Troubleshooting
- My page is not loading properly/I’m getting a spinning wheel. Help!
- I can’t see the scrollbar. Help!
- Why can't I find the start/next button on my screen?
- I can’t find the App in the App/Play Store. Where can I download it?
- How do I add the Hats & Ladders App to my device home screen?
- Can I complete Hats & Ladders on paper?