Help for Returning DYCD Users
- What happened to all my XP from last year?
- Am I supposed to continue from where I was last year?
- What if I want to reset my account to start over?
- What if I can’t access the email account I used last year so I can’t use it to log in?
- What do I do if I don’t remember the email address I used last year?
- Why do I have to do some Ladders again?
Logging In and Accounts
- (DYCD) How do I log into the Hats & Ladders app?
- (Universal users) How do I log into the Hats & Ladders app?
- How do I completely log out of my Google account?
- How do I log out of the App?
- Third Party Cookies must be ENABLED in order to log into the App
- I got kicked out of the App, and cannot sign back in. Help!
Tips for Using the Hats & Ladders App
- What are Tasks? How do I tell which Task I’m supposed to do next?
- How do Levels work?
- How do I control what’s in “Next Up?”
- What exactly are XP?
- What is "Ladder Time"?
- What are Pathways and how do I find them?
Tech Requirements and Troubleshooting
- I can’t find the App in the App/Play Store. Where can I download it?
- How do I add the Hats & Ladders App to my device home screen?
- I currently do not have a device and/or internet connection. Can I complete Hats & Ladders on paper?
- I’m sharing a device with a friend/sibling. When I go to log in, it automatically loads their account. What should I do?
- Is it possible to do the App or see my XP offline?
- I want to start over. Can I?