What if I can’t access the email I used before? Leonor Paulino October 07, 2022 14:40 Updated If you can't access your old email address, or you forgot what it was, that's okay! Just create a new account with a new email address. Keep in mind, creating a new account will not transfer your previous progress. If you need more help, please reach out to us by submitting a help desk ticket and we would be happy to help! Comments 0 comments Article is closed for comments.