Be sure to check out other FAQ pages for any questions you might have.
Am I ready to log on to Hats and Ladders?
Before you can log on to Hats and Ladders, you must be fully enrolled in SYEP. You may check your SYEP status on the Application Status Check Page.
If your status appears as “enrolled”, you may start to log into the platform (see next question for steps to do so)
If your status does not appear as “enrolled”, check the application website to see and complete your remaining requirements
Please keep in mind that it can take up to 24 hours for our system to process your enrollment, so you may not be able to log in until then.
If they haven’t already, your provider will reach out to you regarding orientation soon. You can start completing your tasks before attending the orientation to get a head start!
What is my program requirement from SYEP?
As an SYEP participant, your program requirement is to complete all 10 tasks on the Hats and Ladders app labeled as "SYEP 2023 Orientation" within ten days of starting the tasks. You may complete the tasks at your own pace, with a maximum of 10 days for completion. Your provider will be able to view your progress and competition on their end.
Once you are on the website, please click on the “start” button. You will be directed to the login page.
For first-time users…
Please click “create account” to create an NYC.ID account
You may also choose to login using an existing external account, such as Google or Yahoo
Please note that you do not need a group code as an SYEP participant
After creating the account, you will be prompted to enter your SYEP ID and Date of Birth. You’re all set to start completing your tasks!
Tip: After you create your NYC.ID account, log into NYC.ID and ensure the full name that you have used matches the name on your SYEP Application
For returning users…
You may login to Hats and Ladders using the same email/username as the previous years
If you do not remember your previous login information, you may create a new account with a different email address.
I've completed my orientation... What’s next?
Congratulations on completing all 10 tasks!To ensure that you have completed all of your tasks, check to see if there is a green checkmark next to all 10 tasks. If you would like to submit proof of completion to your provider, you can do so by:
Going to the PORTFOLIO tab at the top of your Hats and Ladders page
Then, click on the print button next to Portfolio. You should select the option to save it as a PDF at the destination section
For further information on how to save your portfolio as a PDF, please see instructions for mac
Please complete the sexual harassment prevention training that can be found here: NYC Sexual Harassment Training and submit the certificate to your provider.