If you are a returning user in NYC, and participated in the Summer Bridge program last summer (or participated in Work, Learn, Grow or Learn and Earn), you should log in using the same email address you used previously. You won't need to re-enter your SYEP ID or your Date of Birth to log in. (If you forgot your email address or don't have the password for that account, read on below.)
If you are new to Hats & Ladders and have not been a previous user, you will need your SYEP ID and Date of Birth (DOB) to login after you enter your email and password. Once your ID and DOB are confirmed, you will arrive at the Hats & Ladders Start.
You will only need these the first time you log in. After your first log in, you will just need to know your email and password. In fact, if you are asked for your ID/DOB a second time, don't enter them. If you do, you would be creating a second account. Instead, stop to make sure you are using the correct (same) email address to log in.
If you are a returning user and you forgot or can't access your email address and/or password from last summer, please contact Hats & Ladders via our Help Desk and provide us with your name and email address (from last year) as well as the email address you would like to change your account to.
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