Hats & Ladders recommends that you use the latest version of Chrome or Safari to get the best experience. Other browsers may not provide a good experience.
The first step to resolving browser issues would be to update to the latest version. Those instructions can be found in browser settings.
If you are still experiencing an issue that inhibits progress OR you are unable to update their browser, use the Help Desk link in the App to tell us about your issue. Please provide a screenshot if you can.