"Something Went Wrong" Error Message

Hello Participants!

If you receive any error messages titled "Something went wrong" for null ladders, no complete ladders, or credentials error, please create a new Hats and Ladders account by either:

Creating and logging in with a new NYC.ID account

OR

Signing in with a new social login account (Gmail, Yahoo, Linkedin, etc)

and sign in initially on either a smart phone using cellular data (5g/6g) or on a different internet network (library, school, etc.)

This is a known issue and usually arises when you initially sign into Hats and Ladders on a new account in an area with poor WIFI/Internet connection or on a filtered network.

After the initial sign in, subsequent sign in could be on any device on any network.

If creating and logging into a new Hats and Ladders account does not resolve the issue (on the new account), please reach out to the Help Desk Team.

If you need more help, please reach out by submitting a help desk ticket we would be happy to help!