Hello Participants!
If you receive any error messages titled "Something went wrong" for null ladders, no complete ladders, or credentials error, please create a new Hats and Ladders account by either:
Creating and logging in with a new NYC.ID account
OR
Signing in with a new social login account (Gmail, Yahoo, Linkedin, etc)
and sign in initially on either a smart phone using cellular data (5g/6g) or on a different internet network (library, school, etc.)
This is a known issue and usually arises when you initially sign into Hats and Ladders on a new account in an area with poor WIFI/Internet connection or on a filtered network.
After the initial sign in, subsequent sign in could be on any device on any network.
If creating and logging into a new Hats and Ladders account does not resolve the issue (on the new account), please reach out to the Help Desk Team.
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