Repeated Login Page - Technical Issue

Hello Youth and Providers!

We are so sorry for the current repeated login screen issue. 

We've issued a fix for this and it may require a hard clearing of your cache for the fix to be reflected on your end. 

If you're using a desktop here are some shortcuts to doing a hard refresh.

For any device:

Please log out, clear your cache, close all browser windows and attempt to log in again.

If you are using Chrome mobile browser on a computer, iPhone, iPad, or Android: Clear Cache in Chrome
If you are using Safari on iPhone, iPad, or MAC: Clear Cache in Safari

Ensure all your browser windows are closed. Then, return to: https://syep.nyc.hatsandladders.com/

You should see V3.8.3 if your cache was cleared successfully as in the image below.

If these steps didn't work for you or you don't see the version number above, please send us a help desk ticket, we're happy to help!